We hope that you are completely satisfied with en.bnaskin.com purchase. If you wish to return or exchange an item purchased on en.bnaskin.com, please return the unopened item within 14 days of receipt. We can only accept returns from orders placed on en.bnaskin.com. Purchases made at retail locations or through another web site must be addressed by the original place of purchase.

Please address your return package to:

 Before and After Bio
 06010 Diana Bldg 7F, Apgujeong-ro 445, Gangnam-gu, Seoul, Republic of Korea 

We recommend that you send your return via an insured method, which can be tracked in the case of loss. We regret that we do not refund original shipping costs.

A credit or refund will be issued to the original credit card used to place the order within 30 business days of receipt. Please allow for up to 2 billing cycles for the credit adjustment to appear on your statement.

If damages have occurred in your order shipment please contact our C/S Center within 72 hours for prompt resolution.

Should you need further assistance please contact C/S Center at 82.2.544.7557 (Monday through Friday, 9am – 6pm, KST) or by email: bnabio@naver.com